What kind of performance can we expect?
Given that there is no such thing as the average paper to be served, and data entry and retrieval skills will vary in any office, and that some computers are newer and faster than others, PROSERVE Users spend from 90 seconds to 3 minutes on each paper to produce; Work Order, Status, Diligence Statement, Proof or Affidavit, Postal form, Invoice, Commissions, & Monthly Statements. If you average 50 papers per day you will spend from 1 hour & 15 minutes. to 2 hours & 30 minutes to process everything!
What do you mean that the files do the work?
Example: The Document Master file determines the Document Title, Type of Proof/Affidavit (Summons, Subpoena, or Court), Additional Documents as optional, Number of Days to use for Last Day to Serve, and Last Day to Sub serve.
Example: The ZIP code file will provide not only the provide City & State so that you do not have to key them in (also a potential for misspelling!), it will also provide a default Assignment for Employee, or Affiliate, as well as a Geographic code for billing surcharge or discount. The Employee/Affiliate Feature will make a default serve assignment by the person to be served ZIP code, no more post-its on the computers!
Example: The Fee Schedule file provides automatic Charge increases or Discounts for Clients using different Fee Schedules, eliminating any mistakes in what you charge to selected clients.
Example: There are Text records to use for Diligence, Relationships, Action, Priority, etc. All of these records will save you time, while being correctly spelled & punctuated.
PROSERVE has numerous other examples, you should get the idea that using files can make your staff more efficient, while making fewer errors.
Can I find a paper by the case number?
Yes, and Job Number, Plaintiff, Defendant, Attorney File Number, Client Matter Number, Client ID, Bill ID, Work Order Number, Action, Type, Invoice Number, Employee/Affiliate Assigned, or Person to be Served.
Can I display reports on the screen before, or instead of printing?
Yes, and you can also FAX, or e-mail any report at any time to anybody anywhere!
Can we make invoices by job (multiple serves for same documents)?
Yes, you can by entering Invoice Style "J" in the Client Master file. This feature allows you to send each Client the Invoice Style they want!
Can we give our Clients Balance Forward, and Unpaid Invoice Style Statements?
Yes, there are four (4) Statement Styles and each Client can have the Style that works best for them!